At Expedition Travel Goods, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging, tags, and accessories
- Not show signs of wear, damage, or misuse
- Be accompanied by proof of purchase or order confirmation
Returns requested after 7 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products
- Products missing original packaging or accessories
- Clearance or final sale items
- Personalized or customized products
Return Process
To initiate a return, please contact our support team at [email protected] within the eligible return period. Include:
- Your full name
- Order number
- Product details
- Reason for return
- Photos of the product if applicable
Once your request is reviewed and approved, return instructions will be provided.
Refund Process
After receiving and inspecting the returned item, Expedition Travel Goods will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 7 to 10 business days after inspection
- Since we operate using Cash on Delivery only, refunds may be issued through bank transfer, mobile wallet, or another mutually agreed method
- Processing times may vary depending on your financial service provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photos or additional information to verify the issue before arranging a replacement or refund.
Exchange Policy
Exchanges are subject to product availability. Customers requesting an exchange should contact us within 7 days of receiving the order.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
We recommend using a trackable shipping service when returning products, as Expedition Travel Goods is not responsible for lost return shipments.
Cancellation Requests
Orders may only be canceled before shipment confirmation. Once an order has been shipped or dispatched, cancellation requests may no longer be accepted.
Contact Information
For return, refund, or exchange inquiries, please contact:
Email: [email protected]